Privacy Policy

1. Who we are

UGCFy provides tools for creating product-focused scripts, images, audio, and videos. In this policy, “UGCFy,” “we,” and “us” refer to the operator of ugcfy.uk. Contact us at [email protected].

2. Information we collect

• Account information, including your name, email address, profile image, authentication identifiers, and account role.
• Content you provide, including product details, website URLs, prompts, creator personas, music, images, and other uploaded files.
• Generated content and workflow records, including scripts, intermediate assets, videos, job status, errors, and usage estimates.
• Technical information such as IP address, browser and device information, request logs, diagnostic data, and security events.
• Optional analytics information when you consent to analytics cookies.
• Messages you send to our support address.

3. How we use information

We process information to provide and secure the service, authenticate users, generate requested content, operate queues and storage, troubleshoot failures, prevent abuse, communicate with you, improve product reliability, and comply with legal obligations.

4. AI providers and other processors

To complete your requests, relevant prompts, product information, images, audio, or video may be sent to contracted infrastructure, authentication, analytics, and AI generation providers. Those providers process information on our behalf or under their own terms. Do not submit confidential, regulated, or third-party personal data unless you are authorized to do so.

5. Legal bases

Where applicable law requires a legal basis, we rely on performance of our contract, legitimate interests in operating and securing the service, consent for optional analytics, and compliance with legal obligations.

6. Retention

We keep account and creative workflow data while your account is active and for a reasonable period afterward where needed for security, dispute resolution, backups, and legal compliance. Generated and uploaded assets may be removed under storage lifecycle rules. You should keep your own copies of content you need.

7. Sharing

We do not sell personal information. We may share information with service providers necessary to operate UGCFy, when you direct us to, during a business reorganization, or when required to protect rights, safety, and the integrity of the service.

8. Security and international transfers

We use access controls, encryption in transit, scoped asset links, and operational safeguards designed to protect information. No system is completely secure. Providers may process information in countries other than yours, subject to appropriate safeguards where required.

9. Your rights

Depending on your location, you may request access, correction, deletion, restriction, portability, or objection to certain processing, and may withdraw consent. Email [email protected] from the address associated with your account. We may need to verify your identity.

10. Children and changes

UGCFy is not intended for children under 18. We may update this policy as the service changes. Material changes will be identified by a new effective date and, where appropriate, an additional notice.